Author: The Moon

Chief Concierge job description is a document explaining the work Chief Concierge must perform when applying for the position. What is Chief Concierge? Chief Concierge manages concierge attendants, assisting guests in the lobby with a variety of tasks. This position is responsible for assisting and fulfilling all requests of both guests and visitors. In French, concierge means gatekeeper, or person in charge of lighting candles in the palace. Derived from that, conciergerie originally meant the profession of guard or the place of the doorman. At many large hotels, especially in Europe, Chief Concierge has the task of serving, exclusively for…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained. Head Housekeeper job description Guest Experience Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction Handle complaints and special requests to achieve complete guest satisfaction Comply with special needs and…

Room Attendant job description is a document that explains the duties that a room attendant must perform when taking on this position. Maybe you are interested? Housekeeping Supervisor job description Head Housekeeper job description Executive Housekeeper job description What’s the Room Attendant job? As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get a bit of last minute work done. Room Attendant job description You’ll make sure our rooms are…

Hotel HR Director job description is a document describing the duties and responsibilities a HR director must perform when applying for this position. What’s the Hotel HR Director job? As Hotel HR Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You’ll also coach the General Manager and leadership team on all people-related issues. Hotel HR Director Job Description People Create programmes to foster…

The following VTOS Onsite Tour Guiding Standards have been prepared to provide qualifications for on-site tour guides working at local destinations, World Heritage Sites or other important cultural or religious heritage sites in Vietnam. Onsite tour guides are an essential part of sustainable tourism development as they play an important role in educating the visitors about the authentic values of sites and codes of responsible conduct. Read more: VTOS Tour Guiding The main responsibility of an on-site tour guide is to communicate cultural, environmental or heritage values to the audience through interpretive activities. In order to do this effectively, a…

Maintenance Head job description is a document describing the duties and responsibilities a Maintenance Head must perform when applying for this position. What’s the Maintenance Head job? As Maintenance Head, you’ll ensure all aspects of hotel maintenance and management are kept to the very best standards and in line with all relevant health and safety legislature and procedures. You’ll also keep an organised and secure maintenance shop. Hotel Director of Engineering job description Hotel Chief Engineer job description Housekeeping Supervisor job description Maintenance Head job description in hotel People Manage everyday activities, plan and assign work ensuring you always have…

Hotel General Manager job description is a document describing the duties and responsibilities a hotel manager must perform when applying for this position. What’s the Hotel General Manager job? As Hotel General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Hotel General Manager job description People Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s…

Front Office Manager job description is a document explaining the work to be done when applying for the position. The mission of the Front Office Manager – FOM is to manage the department’s operations effectively, in accordance with the set hotel service quality standards. What’s the Front Office Manager job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create…

As Food and Beverage Manager, you’ll manage food and beverage operations to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements. Food and Beverage Manager job description People Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues Train colleagues to make sure they deliver with compliance and to the standards we expect Recommend or initiate any HR elated actions where needed…

Interviewing process purpose is to find the most suitable candidate. This means more than giving service with a smile, it’s understanding what guests want and exceeding their expectations. It means making a positive difference. Interviews are a chance to get to know somebody a little better. How they communicate, how they react to situations they’ll encounter if they join, and how they could enhance your team. Use this guide along with the interview form and people profile for your hotel brand (where available) to help each candidate show whether they are the right fit for the brand and your hotel.…