Author: The Moon

Hotel General Manager job description is a document describing the duties and responsibilities a hotel manager must perform when applying for this position. What’s the Hotel General Manager job? As Hotel General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Hotel General Manager job description People Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s…

Hotel IT Director job description is the document describing the job that a Hotel IT Director must complete when applying for the position. What’s the Hotel IT Director job? As IT Director you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems to improve hotel always following standards and guidelines and make sure your teams have the tools and resources they need to work well. Hotel IT Director job description As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems…

Room Attendant job description is a document that explains the duties that a room attendant must perform when taking on this position. What’s the Room Attendant job? As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get a bit of last minute work done. Room Attendant job description You’ll make sure our rooms are always at their best – we have standards – but it’s down to you to make…

VTOS Hotel Management covers the key tasks of a manager of a small to medium hotel, and is focused on developing the competencies (skills, knowledge and attitudes/behaviours) to be able to operate the hotel efficiently and professionally. The hotel manager is responsible for the day-to-day management of the hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping. In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team. While…

Cook Chef job description is a document that describes the daily work of kitchen staff when applying for this position. Great restaurant memories come from many places. The sights, sounds, scents and as importantly the food. As Cook Chef, your passion for presentation and dedication to delivering flavour will complete each guest’s experience. By taking pride in your workspace, keeping your standards high, and giving our menu the benefit of your expertise, you’ll create some of our guests’ most lasting memories Cook Chef job description Make each meal a feast for the eyes and treat for the taste buds. With…

Front Office Manager job description is a document explaining the work to be done when applying for the position. The mission of the Front Office Manager – FOM is to manage the department’s operations effectively, in accordance with the set hotel service quality standards. What’s the Front Office Manager job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create…

The following VTOS Onsite Tour Guiding Standards have been prepared to provide qualifications for on-site tour guides working at local destinations, World Heritage Sites or other important cultural or religious heritage sites in Vietnam. Onsite tour guides are an essential part of sustainable tourism development as they play an important role in educating the visitors about the authentic values of sites and codes of responsible conduct. The main responsibility of an on-site tour guide is to communicate cultural, environmental or heritage values to the audience through interpretive activities. In order to do this effectively, a guide needs to know the…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained. Head Housekeeper job description Guest Experience Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction Handle complaints and special requests to achieve complete guest satisfaction Comply with special needs and…

The task of the Public area supervisor is to arrange work schedules for public cleaning staff, monitor work quality, and maintain hotel hygiene standards. Public area supervisor’s duties Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards To participate in the daily briefing with the Executive Housekeeper or Assistant Executive Housekeeper To understand and strictly adhere to the rules and regulations established in the Employees Handbook. To understand and strictly adhere to the hotel’s policy on fire, hygiene, Health and safety and to handle all equipment, utensils and uniforms with care To maintain…

Income Auditor’s main responsibility is to audit room revenue, F&B revenue and other services. Let’s find out details in the article below. Under the direct supervision of the Assistant Manager of Finance and Manager of Finance & Business Support, and within the limits of Hotels policies and procedures, responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis. The Income Auditor produces the daily revenue report and reconciles all revenues against cash banked and accounts receivable movements for each day.  The Income Auditor also ensures that all revenues are recorded and…