Author: The Moon
Executive Housekeeper job description is a document explaining the work a manager must perform when applying for the position. What is the Executive Housekeeper? Executive Housekeeper will keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met to deliver memorable and unique guest experiences. Executive Housekeeper job description Guest experience Make sure the quality of housekeeping and laundry services is always superb – we have standards – but it’s down to you to make rooms special and memorable for guests Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms,…
Executive Assistant Manager job description is the document explaining the work that Executive Assistant Manager must perform when applying for this position. What’s the Executive Assistant Manager job? As Executive Assistant Manager you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Executive Assistant Manager job description People Direct everyday activities, plan and assign work ensuring you always have the right staffing…
Interviewing process purpose is to find the most suitable candidate. This means more than giving service with a smile, it’s understanding what guests want and exceeding their expectations. It means making a positive difference. Interviews are a chance to get to know somebody a little better. How they communicate, how they react to situations they’ll encounter if they join, and how they could enhance your team. Use this guide along with the interview form and people profile for your hotel brand (where available) to help each candidate show whether they are the right fit for the brand and your hotel.…
Maintenance Head job description is a document describing the duties and responsibilities a Maintenance Head must perform when applying for this position. What’s the Maintenance Head job? As Maintenance Head, you’ll ensure all aspects of hotel maintenance and management are kept to the very best standards and in line with all relevant health and safety legislature and procedures. You’ll also keep an organised and secure maintenance shop. Maintenance Head job description in hotel People Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers Communicate with all hotel department heads to stay informed of maintenance…
Director of Food and Beverage job description is the document explaining the work that Director of Food and Beverage must perform when applying for this position. What’s the Director of Food and Beverage job? As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements. Director of Food and Beverage job description People Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their…
A standard cleaning guest room procedure will help hotels ensure service quality and improve labor productivity. Standards Room Attendant’s trolley must be packed neatly and open shelves should always face towards the guest room door. Before entering a guest room, ring the doorbell (2 times) and wait for 5 seconds. If no response from guest, ring (2 times) again. When you enter a guest room, always enter slowly and introduce yourself clearly. Housekeeping Good Morning Sir May I clean your room Good Afternoon or Good Evening Madam Cleaning guest room procedure Insert key card into Energy saving device slot. Check…
VTOS Tour Guiding cover all tour guiding jobs at five levels from Assistant tour guide (Level 1) to Tour Manager (Level 5). The VTOS Tour Guiding standards have also taken account of local tour environments and specialist area such as onsite tour guiding. Tour guides lead groups of visitors through points of historical, cultural or regional interest. They provide in-depth knowledge about destinations frequented by international and domestic tourists and travellers. Tour guides are often trained on-the-job, but many also graduate from college or university, with a diploma in tour guiding or degree in tourism. In Vietnam all official tour…
Chief Concierge job description is a document explaining the work Chief Concierge must perform when applying for the position. What is Chief Concierge? Chief Concierge manages concierge attendants, assisting guests in the lobby with a variety of tasks. This position is responsible for assisting and fulfilling all requests of both guests and visitors. In French, concierge means gatekeeper, or person in charge of lighting candles in the palace. Derived from that, conciergerie originally meant the profession of guard or the place of the doorman. At many large hotels, especially in Europe, Chief Concierge has the task of serving, exclusively for…
Hotel Chief Engineer job description is the document describing the job that a chief engineer must complete when applying for the position. What is a Chief Engineer? Chief engineer is a job title that has a range of meanings across different industries. A chief engineer is the head of the engineering department in an organization. The duties and responsibilities of this role vary in different industries. In general, a chief engineer must have engineering experience in the industry, strong leadership qualities and problem-solving skills. Depending on the industry, the education requirements for a chief engineer job range from an associate…
Executive Chef job description is a document explaining the job responsibilities a chef must perform in taking up the position. What is the Executive Chef job? As Executive Chef you’ll direct all kitchen activities and prepare our delicious food – helping create memorable experiences for guests – whenever and wherever they dine. You’ll also ensure quality, kitchen maintenance, and inventory functions kept to our high standards – to make sure your kitchen is always running smoothly. Executive Chef job description People Direct daily kitchen activities, plan and assign work ensuring you always have the right staffing numbers Develop your team…